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Consumer Services

Contact ORS Consumer Services to resolve disputes, settle inquiries, and get educated.

1-800-922-1531 (Toll-Free)
(803) 737 - 5230 (Columbia, SC)

Lifeline

Offering assistance to qualified
telephone customers

1-866-788-6565 (Toll-Free)
(803) 737 - 5234 (Columbia, SC)

Telecom Service

Telecom Service for the
Hearing & Speech Impaired

1-877-225-8337 (Voice)
1-877-889-8337 (TTY)

Welcome to the Telecommunications Department

The Telecommunications Department of the ORS represents the public interest with regard to the regulation of incumbent and competitive local exchange carriers and intrastate long distance carriers in South Carolina. The ORS has oversight responsibility for local telephone service in South Carolina. 

The Telecommunications Department of the ORS administers the following:

  • The South Carolina Universal Service Fund and Interim LEC Fund which provide funding to bring telecommunications services to the rural areas of our state;
  • The Universal Service Fund’s Lifeline programs that provide monetary assistance to low-income households for the monthly usage of their landline telephones.
  • The Telecommunications Relay Service in South Carolina which provides a means for the hearing-impaired citizens of our state to place and receive telephone calls.

We are here to serve our fellow South Carolinians and hope that you will feel free to contact us with any questions you may have.

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