The Consumer Services Division of the ORS serves as a mediator between customers and investor-owned utilities in South Carolina. The role of Consumer Services is to resolve disputes or settle inquiries on an informal basis. Through consumer education, Consumer Services helps utility customers make educated choices and understand their rights and obligations as consumers of public utility services.
If you have an inquiry or complaint with one of your utility companies, we encourage you first to contact the company and ask to speak with a customer service representative. If you are not satisfied with the company's response or assistance, please contact the Consumer Services Division by phone at 803-737-5230 (Columbia S.C.) or at 1-800-922-1531 (toll-free within South Carolina) during the hours of 8:30 a.m. to 5:00 p.m. Monday through Friday (except state holidays). You may also contact the Consumer Services Division by completing the On-Line Consumer Complaint Inquiry Form.
Consumer Services Division
S.C. Office of Regulatory Staff
1401 Main Street, Suite 900
Columbia, S.C. 29201
803-737-5230 (Columbia, S.C.)
1-800-922-1531 (toll-free complaint/inquiry line within South Carolina)
FAX: (803) 737-4750
TTY for the Hearing- and Speech-Impaired:
(803) 737-5175 (TTY in Columbia, S.C.)
1-800-334-2217 (TTY toll-free complaint/inquiry line within South Carolina)
Hours: 8:30 a.m. – 5:00 p.m. Monday through Friday (except state holidays)
You may also contact the Consumer Services Division by using our online consumer complaint/inquiry form.