Office of Regulatory Staff
On-Line Consumer Complaint/Inquiry Form
Instructions

Required fields marked by  *

The ORS represents the public interest in utility regulation with regard to rates, charges, service standards, facilities, and practices of investor-owned electric, natural gas, water, wastewater, local, and intrastate long distance telephone utilities, as well as the rates and services of household goods movers and taxicabs that operate outside of city limits.
A list of Regulated utility companies can be viewed on our website at www.regulatorystaff.sc.gov.

The ORS does not have authority to set rates or charges for electric cooperatives, city-owned or town-owned water/wastewater or electric utilities, cable television, or retail cellular service.

The ORS does not have any governing authority over internet services, or other state agencies, such as, the S.C. Department of Transportation or the Division of Motor Vehicles.

To contact another state agency you can find agency listings on the South Carolina State web site at www.sc.gov

If your complaint or inquiry concerning your utility service involves the rates, charges or billing for one of the following, the ORS does not have authority to initiate an investigation request with the company to attempt a resolution. The following list does not include all non-regulated entities.
  • An electric cooperative (see list).

  • A city or town owned water/wastewater utility.

  • A city or town owned electric utility.

  • A cable television company.

  • A retail celluar service company.

  • Internet service.


    • Does your complaint or inquiry involve rates, charges, or billing for one of the non-regulated entities listed above?
Yes    No    *
Do you have an inquiry or complaint?
 Inquiry        Complaint    *
Please tell us who you are.
Prefix  Mr      Mrs      Ms      Dr
First Name  *
Middle Initial
Last Name  *
How can we reply to you?
Please select at least one. *
 Mail
 Home Phone
 Work Phone
 Mobile Phone
 Email
Please supply your contact information.
Please supply one for each way we can reply to you. *
Mailing Address:
    Line 1
    Line 2
    City
    State
    Zip   99999 or 99999-9999
Phone:
    Home   (999) 999-9999
    Work   (999) 999-9999
    Work Ext   99999999
    Mobile   (999) 999-9999
Email:
What type of service are you concerned about?
Please select one.  *
 Telecommunications
 Electric
 Gas
 Sewer
 Transportation Company
 Water
 Other
Provide the name of the company you are dealing with.
Company  *
Have you spoken with the company?      Yes       No    *
If so, when?      mm/dd/yyyy
Enter your account information.
Do you have an account with the company?      Yes       No    *
If you have an account with the company, the account information is required.  *
Otherwise, skip the remainder of this section and enter the facts of your issue.
If your issue is telephone service, enter the phone number as the account number.
Account Number:
Account Type:  Residential     Business
Account Name:
    First Name
    Middle Initial
    Last Name
Account Service Address:
    Line 1
    Line 2
    City
    State
    Zip   99999 or 99999-9999
Please state the facts of your issue.
Please be brief.
 *
  characters remaining.
What results are you seeking?
Please be brief.
 *
  characters remaining.
In submitting the information provided, I attest that it is true and accurate.